EXPORT Customer Service Centre Representative - Springs

PFG is the leading manufacturer of float glass in Southern Africa, as well as laminated glass and mirrors. The company produces 260 000 tons of float glass products per annum, supplying into both domestic and international building and automotive industries.

Main Job Purpose

• Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices for PFG Building Glass.

Main Objective

• Process export inquiries, quotations, and orders in accordance with SAP and export procedures accurately and efficiently.
• Liaise and provide service excellence to international and internal customers.
• Ensure administration is conducted in accordance with export procedures and relevant legislation.
• Liaise between internal and external customers to ensure adequate and timely service.
• Maintain continuous improvement in the export process to increase profitability and support sales volumes.
• Maintain export process integrity by proactively monitoring capacity and constraints.
• Ensure complete control and storage of documentation. Address all customer complaints.
• Ensure delivery deadlines communicated to customers are met by liaising with relevant service providers.
• Monitor unpaid accounts to eliminate trading at risk and ensure credit management processes are followed.

Critical Job Requirements

Qualification(s)

• Relevant tertiary qualification in export, sales, or commercial fields will be an advantage

Knowledge

• Excellent understanding of Export Policies and Procedures
• Knowledge of Relevant Export Legislation
• Accounting knowledge
• Working knowledge of the glass industry

Skills

• Export Process Management
• Ability to thrive under pressure
• Excellent attention to detail
• Systematic and organized approach to problem solving

Experience

• Minimum of 3 years customer service experience in an export environment is essential
• Excellent knowledge of the export process including documentation, letters of credit, foreign exchange and related banking, accounting, marine insurance and insurers, forwarding agents, and international banking regulations and procedures
• Experience in a manufacturing environment

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: [[2934]]