Internal Sales & Branch Admin- Durban

Main Job Purpose

To effectively and efficiently support the business in selling products through excellent customer service, in order to achieve set sales targets and increase overall market share.

Main Objectives

• To ensure that all orders are correctly and timeously processed onto the SAP system in order to achieve excellent customer      service and overall customer satisfaction.
• To actively promote and up-sell all products and services through daily interactions with customers to support the achievement of the sales target.
• To build  effective relationships with key stakeholders inside and outside the organisations in order to service the customers optimally.
• To ensure that all administrative tasks relating to the role including invoicing and reports are done accurately and within the agreed timeframes.
• To co-ordinate delivery service to ensure that customer orders are delivered within the agreed timeframes.
• To achieve overall customer satisfaction, all customer related queries must be actioned and resolved on a day to day basis.
• Constant liaison with warehouse stocks to eliminate short deliveries or late deliveries.

Critical job requirements

Qualification (s)

• Grade 12

Knowledge

• Knowledeg of SAP
• Sales
• Ability to work with Irate Customers
• Glass processing

Skills

• Telephone etiquette
• Negotiation skills
• Problem solving
• Computer skills
• Interpersonal skills
• Planned and structural Experience
• Resilience
• Diplomacy

Experience

• 3 years in a sales related experience
• 3 years in a glass environment
• Communication skills
• Product knowledge within the glass industry