Internal Sales Person - East London

PG Building Glass is Southern Africa’s leading distributor of float, mirror and PG SmartGlass® products. Solutions supplied include glass that keeps out intruders, sound, heat, ultraviolet light and cold as well as glass that comes in a wide range of decorative finishes, colours, patterns, and images.

Main Job Purpose

To effectively and efficiently support the business in selling products through excellent customer service, in order to achieve set sales targets and increase overall market share.

Main Objectives

• To ensure that all orders are correctly and timeously processed onto the SAP system in order to achieve excellent customer service and overall customer satisfaction.
• To actively promote and up-sell all products and services through daily interactions with customers to support the achievement of the sales target.
• To build effective relationships with key stakeholders inside and outside the organisations in order to service the customers optimally.
• To ensure that all administrative tasks relating to the role including invoicing and reports are done accurately and within the agreed timeframes.
• To co-ordinate delivery service to ensure that customer orders are delivered within the agreed timeframes.
• To achieve overall customer satisfaction, all customer related queries must be actioned and resolved on a day to day basis.
• Constant liaison with warehouse stocks to eliminate short deliveries or late deliveries.

Critical Job Requirements

Qualification (s)

• Matric
• Marketing Diploma or Degree (desirable)

Knowledge

• Glass Processing
• Sales
• Ability to work with Irate Customers

Skills

• Telephone
• Negotiation skills
• Problem solving

Experience

• 3 years sales related experience
• 3 years in a glass environment
• Safety standards and Bylaws knowledge

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 3248