Telesales Consultant

Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe® products are installed by Original Motor manufacturers in Southern Africa.

Main job purpose

• To accurately and efficiently resolve enquiries and process orders received from customers, to ensure sales targets are achieved and customers are satisfied at all times.

Main Objective

• To resolve all queries and enquires in an effective and efficient manner on a daily basis to ensure overall customer satisfaction.
• To accurately process and capture all sales orders before cut of times, to ensure customers are satisfied at all times.
• To effectively communicate with customers and other departments to provide ongoing feedback, to minimise complaints and improves customer satisfaction.
• To ensure that all administration and reports are actioned in accordance with the role requirements and SOP on a daily basis.
• To build effective working relationship with customers to improve NPS and CES and support the sustainability of customers.
• Ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.

Critical job requirements

• Grade 12
• 1 year customer service experience      

Skills

• Good interpersonal skills  
• Customer relationship skills
• Communication skills (written and verbal)        
• Computer literacy (Basic MS Word, Excel and email)
• Time management skills   
• Telephone etiquette
• Listening skills       
• Good administrative skills
• Problem solving     
• Deadline orientated
• Detail conscious/Meticulous

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries

Requisition ID: 3208