Work Integrated Learning Opportunities (PG Glass)

PG Glass

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

Main Job Purpose

PG Glass, part of the PG Group, is currently building a talent pool aimed at offering future employment opportunities through various learning programmes. These include limited to YES Programme, Learnerships, Graduate Programmes, etc.

Main Objective

• Contact Centre Trainee: We are looking for a friendly, articulate, and customer-focused Contact Centre Agents to join our team. In this role, you will be the first point of contact for customers, handling inbound calls, emails, and other communication channels. Your goal is to provide excellent service, resolve queries efficiently, and ensure a positive customer experience.
• Autoglass Trainee: We are looking for a skilled and customer-focused Autoglass Technician to join our team. The successful candidate(s) will be responsible for installing, repairing, and replacing automotive glass on a variety of vehicles. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality service.
• Customer Service Consultants: We looking for delegates to manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the absence of a Fitment Centre Manager.
• Human Resources & Finance Trainee: Support HR & Finance with administrative and operational tasks. 

Critical Job Requirements

Qualification(s)

• Matric.

HET qualifications

• Degree/Diploma Business Management.
• Degree/Diploma Operations Management.
• Degree/Diploma Retail Management.
• Degree/Diploma Marketing Management.

Nated qualifications

• Management Assistant N6.
• Business Management N6.
• Office Management N6.
• Supply Chain Management N6.
• Engineering Studies (Fitting & Turning) N6.
• Human Resources Management N6.
• Financial Management N6.
• Call Centre related qualifications.

Skills

• Excellent Interpersonal skills.    
• Excellent telephonic skills.
• Business Expertise.        
• Providing an efficient service to customers.
• Exceptional computer literacy.
• High attention to detail.               
• Exceptional organizational skills.
• Accuracy and efficiency in completing tasks.

Additional Information

• Must be a South African citizen.
• Age between 18–29 years (must already be 18).
• Never registered on a YES4Youth programme before.
• Currently unemployed.
• No criminal record.
• High attention to detail, accuracy, and efficiency.
• Self-motivated with a high level of initiative.
• A driver’s license is advantageous (but not mandatory).

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 3021