Buyout Team Leader - Shatterprufe ARG

Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe® products are installed by Original Motor manufacturers in Southern Africa.

Main job purpose

• To manage the buy-outs department to ensure that all orders are correctly processed, enquiries and issues are resolved timeously, and customers are continuously satisfied with the service delivery

Main Objective

• To achieve the set buyouts targets through the effective management of orders being processed by the team in order to satisfy the customers and support the overall achievement of the sales targets set.
• To effectively manage and authorise credit and debit notes daily to ensure that price variances are adjusted for correct invoicing to customers and suppliers.
• To manage and coordinate all customer queries (including special orders) to ensure overall customer satisfaction and continuity of business on a daily basis.
• To manage, train, develop and coordinate the tasks of the buyout team to achieve an efficient and effective service delivery to the business and its’ customers.
• To ensure that all Buyout activities are accurately and timeously communicated and reported on in order for various departments and management to make informed business decisions on a daily basis.

Critical job requirements

• Grade 12     
• Diploma in Sales & marketing / Supply chain / Logistics
• 3 years customer service experience     
• 1-2 years supervisory experience
• 2 years in a manufacturing environment

Knowledge 

• Work knowledge of SAP   

Skills

• Interpersonal skills  
• Leadership skills
• Management skills  
• Customer Relationship skills
• Communication skill (verbal and written)
• Computer Skills
• Telephone etiquette
• Time Management
• Listening skills        
• Administration skills
• Detail conscious/Meticulous         
• Problem solving skills                  

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries

Requisition ID: 2919