Fitment Centre Manager - PG Glass (Boksburg)

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

Main job purpose

Step into the role of Sales and Business Growth Maestro at PG Glass! Dive into a world of strategic leadership, where you'll not only meet but exceed revenue targets through innovative sales techniques and impeccable expense management. Lead a team to greatness, fostering a culture of trust, communication, and customer-centricity that drives exceptional Net Promoter Scores and ensures top-notch service. With your prowess in people management and business acumen, seize the opportunity to shape industry-leading practices and drive sustainable growth for PG Glass. 

Main Objective

Ensure the achievement of company budgets by generating sales/revenue and converting all opportunities through establishing and maintaining a customer base, managing expenses, effective stock control, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth while being compliant to best admin practises.

Establish a culture of trust, effective communication, engagement, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management, healthy discipline and KPI tracking.

Ensure and deliberately manage excellent customer service by empowering all staff through effective communication, understanding of cause and effect and training / improvement opportunities to ensure targeted levels of Net Promoter Scores (NPS) are achieved.

Enforce and effectively manage compliance to standard business practices and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.

Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes.

Critical job requirements

Qualification(s) 

•            Grade 12            

•            B Com Degree (Management)

•            General Management 5 Diploma (essential for internal candidates) 

Knowledge        

•            MS Office Suite  

•            SAP

•            Company policies and procedures

•            People management practises

•            Extensive knowledge of the full range of PG Glass products

Skills     

•            Budgeting Skills 

•            Customer relationship management

•            Problem Solving Skills     

•            Interpersonal Skills

•            SAP, CRM, ERP, DPS        

•            Upsell techniques, converting techniques, objection management experience

•            Business Acumen             

•            Basic financial reporting and analysis skills

Experience            

•            Total of 7 years relevant experience          

•            2 years of total functional experience must have been exposure to general management duties        

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 2523