Internal Sales Administrator - Shatterprufe ARG George

Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe® products are installed by Original Motor manufacturers in Southern Africa.

Main job purpose

To effectively and efficiently support the business in selling aftermarket stock through excellent customer service, in order to achieve set sales targets and increase overall market share.

Main Objective

• To ensure that all orders are correctly and timeously processed resulting in excellent customer service and overall customer satisfaction.
• To ensure that all administrative tasks relating to the role including invoicing and reports are done accurately and within the agreed timeframes.
• To coordinate courier services to ensure that customers orders are delivered within the agreed timeframe.
• To action and resolve all customer related queries on a day-to-day basis to ensure overall customer satisfaction.
• To build effective relationships with key stakeholders inside and outside of the organisation in order to service the customers optimally.
• To actively promote and up-sell all products and services through daily interactions with customers to support the achievement of the sales target.
• To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes.

Critical job requirements

Grade 12

1 year customer service or sales experience

Knowledge and Skills      

Knowledge of SAP

Ability to work with irate customers with tact and diplomacy

Telephone etiquette

Computer Skills

Diplomacy

Interpersonal skills

Problem solving

Customer orientated

Negotiation Skills

Resilience

Listening Skills

Planned and structured

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries

Requisition ID: 2750