Operations Support and Administration Manager - PG Glass

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

Main job purpose

To work closely with the PG Glass Operational and Support Networks, offering assistance and support to the Regional Manager in achieving compliance to industry and company standards, identify process and system shortfalls/inconsistencies, implement procedures and business controls, to improvements/corrections, as well as guiding the management of people and other resources to direct Fitment Centres to optimal efficiency.

Main Objective

Provide general operational support to the relevant stakeholders  by  reviewing operational procedures, identifying non-compliance, engage with the Regional Manager to agree on the corrective action required and driving the  implementation thereof, so as to ensure the effective operation of the region and its resources whilst mitigating risk.

 Monitor and maintain compliance to financial business processes by ensuring weekly/monthly verification checks on expenses, financial transactions and asset management are done, so as to ensure compliance to controls, and mitigate risk to the business.

Contribute towards a culture of service excellence by monitoring customer complaints/compliments, reviewing and analysing trends and providing guidance in obtaining resolution of complaints to improve the customer satisfaction scores (NPS).

Ensure adherence and compliance to Health and Safety and associated standards and requirements towards a safe and compliant workplace.

Check and report on non-compliance to brand standards, identify corrective action required and liaise with relevant stakeholders to ensure alignment to the required standards supporting the brand.

Monitor and maintain accounting (financial) business processes in the PG Glass Network, aligned to and in support of Finance Department standards, to ensure division specific accounting functions in SAP on a monthly basis.

Critical job requirements

Qualification(s) 

•            Grade 12            

•            Relevant Business Diploma

Knowledge        

•            Microsoft Office Suite     

•            PG Glass Operational Systems and Practises

•            Business Administration 

Skills     

•            Budgeting skills 

•            Analytical skills

•            Interpersonal skills          

•            Communication Skills

Experience                      

•            Total of 7 years in relevant role    

•            3 Years of total functional experience must have been exposure to general management duties

•             •            1-2 years of total functional experience must have been in a PG Support Centre or Operations environment

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 2538