Sales Centre Manager - Shatterprufe ARG

Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe® products are installed by Original Motor manufacturers in Southern Africa.

Main job purpose

• To optimally manage the entire sales centre through allocating resources appropriately, controlling costs, achieving targets and ensuring overall profitability and excellent customer service.

Main Objective

• To ensure budget and cost controls are effectively managed to drive improved profitability of Sales Centre.
• To drive cost reduction in warehouse operations through improved picking and packing, reduction of storage picks whilst maintaining effective service delivery.
• To actively manage the preparation of the annual Sales Centre budget, forecasts and strategic plans to drive business performance and ensure adherence to budget.
• To build effective business relationships and drive excellent customer service through actively engaging with customers to minimize complaints and efficiently deal with queries.
• To drive World Class operations and housekeeping methodologies in the Sales Centre by implementing and controlling processes, visual management, stock delivery and equipment maintenance.
• To ensure World Class Warehouse Management through implementation, management and control of inventory, stock and logistics with any variances or concerns escalated for action.
• To drive effective management of suppliers to ensure effective service delivery at competitive rates.
• To increase sales within a competitive market by building effective relationship with customers and potential customers.
• To gather market information and intelligence and making appropriate suggestions to the part range and pricing to maintain and gain market share.
• To ensure staff are effectively managed and held accountable through performance and disciplinary procedures, and that staff are developed and mentored through the talent management and IDP processes to drive capability in business.
• To ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.

Critical job requirements

• Grade 12     
• Diploma in Logistics or Supply Chain Management
• 5 years experience in warehouse environment 
• 3 years management experience 
• 5 years experience in packaging / warehousing industry         

Knowledge and Skills

• OHSAct and Relevant Labour Legislation         
• Budgeting
• Warehouse Optimisation   
• Equipment Maintenance
• Understanding of the Labour Law
• Quality Monitoring
• Sales and Marketing         
• MS Office    
• Communication Skills (Verbal and Written)
• Interpersonal Skills 
• Management and Leadership Skills
• Selling and Negotiating Skills      
• Customer Orientation
• Strategic Thinking   
• Business Acumen
• Motivating Skills     
• Assertiveness

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries

Requisition ID: 2557