Senior Customer Service Centre Represent - Springs

Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices for PFG Building Glass.

Processing export inquiries, quotations and orders in accordance with SAP and export procedures accurately and quickly.

Liaise and provide service excellence to international and internal customers.

Ensuring administration is conducted in accordance with export procedures and relevant legislation.

Liaising between internal and external customers to ensure adequate service is provided and timeously.

Maintain continuous improvement in the export process to ensure increased profitability and support sales volumes.

Maintain export process integrity by proactively monitoring capacity and constraints.

Ensure complete control and storage of documentation. Address all customer complaints.

Ensure delivery deadlines communicated to customers are met by liaising with relevant service providers.

Monitor unpaid accounts to eliminate trading at risk and ensure credit management processes are followed.

Qualification(s)

• Grade 12

• Relevant tertiary qualification with an export, sales or commercial will  be an advantage.

Knowledge

• Excellent understanding of Export Policies and procedures

• Knowledge of Relevant Export Legislation

• Accounting knowledge

• Working knowledge of the glass industry

Skills

• Export Process Management
• Thrive under pressure
• Excellent attention to detail.
• Systomatic and organized approach to solving problems.

Experience

• Minimum of 3 years customer services experience in an export environment is essential.

• Excellent knowledge of the export process including export documentation, letters of credit, foreign exchange and related banking, related accounting, Marine Insurance and Insurers, forwarding agents and International Banking regulations & procedures

• Manufacturing Environment knowledge