Service Assistant

PG Glass

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process insurance claims. PG Glass fit only genuine Shatterprufe®, Safevue®, OE glass, Armourplate®, LLumar® and PG SmartGlass® products

SCOPE AND PURPOSE OF THE ROLE

To provide professional, efficient and effective administrative support and  technical services in line with the strategic objectives of the Company, that will contribute towards a positive customer experience.

KEY RESPONSIBILITIES OF THIS ROLE:

Provide professional operational and technical support in executing service and experience delivery to customers and stakeholders

MAIN ACTIVITIES OF THIS ROLE:

• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
• Adhere to all other reasonable requests issued by Management.
• Comply to company procedures including Health and Safety
• Assist with operational / execution support activities and tasks such as, but not limited to:
  • Doing electronic or manual Vehicle Inspection Certificates (VIC’s)
  • Vehicle pre- and post-inspections
  • Chip repairs as appropriate
  • General  administration, filing, sorting of paperwork, invoicing
  • Answering phone calls, welcoming customers, attending to office duties
  • Activities that support exceptional customer experience
• Continuous learning and development

AUTOGLASS FITMENTS

• Contribute and assist towards ensuring that the highest level of PG Glass Fitment Centre standards are maintained when the fitting of automotive glass is done.
• Support experienced resources to execute duties and learn skills and experience in practical and real execution of tasks.

QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:

Qualifications:

• Further Educational Training (FET) / Technical Vocational Educational Training (TVET) qualification

Knowledge and Experience:

• Low Effort Customer Experience (LEX) and/or customer experience / journey knowledge
• Previous work experience in customer and/or service environments advantageous
• A strong focus on customer service
• Technical Knowledge and experience pertaining to chip repairs and/or Autoglass Fitments

Skills:

• Verbal and written literacy: Proficiency to read, write and converse in English
• Numeric literacy
• Ability to use a variety, products,tools and smart devices.

Attributes:

• Customer and service centric
• Detail-oriented
• Task focused
• Proactive
• Disciplined
• The ability to be mobile within geographical area
• The ability to travel independently
• The ability to work shifts

Applications must include:

• Relevant and updated CV
• Copies of Qualifications
• ID Document
• Completed internal application form (for internal applicants)
• Clear indication as to position applied for

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

Requisition ID: 2856